This is where your journey begins! Please read these booking conditions carefully. They set out your agreement with Mongolian Resorts and contain important information. We’ve tried to keep the fine print to a minimum, so please bear with us.

All our tours are operated by Mongolian Resorts and its staff. For some tours we subcontract specialists in activities or locations to make sure you get the best possible service. Mongolian Resorts has its Registered head office in Ulaanbaatar; P.O Box 19, 48/14 Seoul Street, Ulaanbaatar, Mongolia.

The Contract

These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a legally binding contract between Mongolian Resorts and you for the services provided by Mongolian Resorts and set out the basis of your legal relationship with Mongolian Resorts.

By booking with us and paying the non-refundable deposit, or full payment, you acknowledge that you have read, understood and agree to be legally bound by these Booking Conditions. Acceptance of your booking will be confirmed in writing to you or your travel agent, and a contract comes into existence on the date shown on your confirmation letter or email.

If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.

1) PRICES AND VALIDITY
Prices are based on costs and exchange rates applicable when released on the web. Mongolian Resorts reserves the right to adjust prices whether or not you have already made full payment. We will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (except when otherwise stated), passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.

2) YOUR TRIP AND ASSUMPTION OF RISK
Mongolian Resorts operates trips in regions of Mongolia where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, not be of the standard that you are used to at home.

By booking with us you acknowledge that participation in all Mongolian Resorts trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participation in a Mongolian Resorts trip involves visiting remote or unstable regions, or regions where there is dangerous wildlife.

It is your responsibility to accustom yourself with the travel advice provided by various government bodies, as well as that of your country of residency, before commencing the trip. By booking with Mongolian Resorts you acknowledge your decision to travel on a Mongolian Resorts trip is made after due consideration of relevant travel information that may be made available at any time.

2.b) Acceptance of Risk
While Mongolian Resorts  will always do its utmost to guarantee your safety while on tour, there are always unknowns and accidents can easily happen. Therefore, you accept that on certain of our more demanding or remote tours in Mongolia, Mongolian Resorts, will on day 1 of the tour need you to sign an ‘Acceptance of Risk’ form prior to accepting your participation on the tour. The purpose of the form is to make you aware of the risks and dangers involved with travelling in these areas, and to indemnify Mongolian Resorts from any claims made by you for incidents arising due to circumstances outside Mongolian Resorts reasonable control. You may request a copy of the applicable form by contacting Mongolian Resorts, or visiting our website.

3) EXCLUSION OF LIABILITY
Mongolian Resorts will always strive to provide its services with due care and skill. Mongolian Resorts is not responsible for the acts and omissions of other staff not directly working for Mongolian Resorts, including tour guides, airlines and accommodation providers or for any loss, damage, death, injury or expense (including loss of money paid in advance), which you may incur as a consequence of the acts and omissions of others. You warrant that you have not relied on any representation made by Mongolian Resorts, any travel agent or other Representative, which has not been stated expressly on this website.

Mongolian Resorts will not accept responsibility or liability if you contravene any law or regulation of Mongolia. Any independent arrangements that you make that are not part of the Mongolian Resorts trip (including pre- and post accommodation) are entirely at your own risk and Mongolian Resorts cannot and does not give you any assurance, representation or warranty in connection with any such arrangements.

To the fullest extent permitted by law and subject to the exception set out below, Mongolian Resorts does not accept liability for any loss, death, injury or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from this contract or your participation in a trip, or in respect of a failure or omission on the part of Mongolian Resorts to comply with its obligations under this contract, or in respect of any other conduct that Mongolian Resorts undertakes in connection with a trip. To the fullest extent permitted by law and subject to the exception set out below, you also agree to release Mongolian Resorts and its officers, employees, agents and representatives (“Representatives”) from all costs, liability, loss and damage incurred by you in connection with your participation in any trip, and waive any associated claims that you may have against Mongolian Resorts or its Representatives as a result of your participation in any trip. For these purposes, Mongolian Resorts enters into these Booking Conditions as trustee or agent for its Representatives.

To the fullest extent permitted by law and subject to the exception set out below, any condition or warranty, which would otherwise be implied into these Booking Conditions is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.

Exception
The “Exclusion of Liability” section set out in these Booking Conditions does not attempt or purport to exclude, restrict or modify liability arising under, or remedies that may be available to you, pursuant to legislation where the exclusion, restriction or modification of liability or remedies is not permitted.

4) CANCELLATION BY MONGOLIAN RESORTS
Mongolian Resorts reserves the right to cancel a departure and will advise you of such cancellations no later than 56 days before the tour departure date. If due to ‘Force Majeure’ or government travel advice, Mongolian Resorts reserves the right to cancel a departure at any time. With any form of cancellation, Mongolian Resorts will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Mongolian Resorts (in case of ‘Force Majeure’ or government travel advice refunds will be less any unrecoverable costs). Mongolian Resorts will not be liable for any additional costs incurred by you.

Force Majeure

Mongolian Resorts will not be liable for any delay in, change to or cancellation of trips due to ‘Force Majeure’. ‘Force Majeure’ means a circumstance beyond the reasonable control of Mongolian Resorts and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.

5) CANCELLATION BY YOU

If you wish to cancel all or any part of your booking, notification of cancellation must be made to Mongolian Resorts in writing. The date of the cancellation is the date on which written notification is received by Mongolian Resorts. Days before departure Charge applicable as follows, per person:
All other tours/destinations
More than 60 days Loss of deposit
Between 60 and 30 days Loss of 50% of total booking cost
30 days or less Loss of 100% of total booking cost
Where possible we will try to refund as much as possible but during the high season it is often hard to recuperate costs of airlines and hotels.
Cancellation fees for air tickets issued by or on behalf of Mongolian Resorts will apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you purchased.
If you do not pay the balance of your total booking cost upon departure of your tour, it may be terminated and you will lose your deposit. Additional Mongolian Resorts cancellation penalties may apply. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised.

6) BOOKING AMENDMENTS
If you wish to change your booking in any way, the following fees will apply:
Transfer from one tour to another: Amendment request received by Peregrine 30 days or more prior to the original tour departure date: No cost will be involved
Amendment requests received by Peregrine within 30 days prior to the original tour departure date: No cost should be involved some charges may apply as per cancellation fees.
2. Amendments to your booking, in relation to any other arrangements made in conjunction with your tour (e.g. pre- and post tour accommodation, transfers, etc), received by Mongolian Resorts within 30 days prior to tour departure date will be subject to any charges levied by ground operators, hotels or airlines.
3. No amendments are permitted to your booking within 10 days of departure.

7) CHANGES TO YOUR HOLIDAY
You acknowledge that travelling with requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances. Changes may occur because of ‘Force Majeure’, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Mongolian Resorts control or which simply cannot be foreseen. Mongolian Resorts does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Mongolian Resorts control. You acknowledge that group sizes may also vary during the duration of your tour.

Due to the nature of these expeditions, weather, ice or government regulations may require changes to be made to your itinerary and/or the cancellation of some shore excursions. Every attempt will be made to adhere to the itineraries described within the limits of safety and time. In the event of changes, participants have no right to any refund or other compensation. Expedition prices are based on group participation. Should you choose not to take part in any activity or make use of any service provided, no refund will be made. Should the advertised tour leader or lecturer be unable to lead the tour due to illness or other reasons, a substitute person shall be found and no refund shall be made as a result of this change.

8) AUTHORITY OF THE LEADER
At all times the decision of the Mongolian Resorts leader or representative will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision that the Mongolian Resorts Leader makes about your on-going participation in the trip or certain activities that comprise part of the trip. If you fail to comply with a decision made by a Mongolian Resorts tour leader, or interfere with the well-being of the group, then the Mongolian Resorts tour leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.

9) COMPLAINTS
If you have any complaint about your trip, you must make it known at the earliest opportunity to the Mongolian Resorts tour leader, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.

10) TRAVEL INSURANCE
Adequate and valid travel insurance is compulsory for all Mongolian Resorts travellers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Mongolian Resorts also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Mongolian Resorts employees or suppliers. Mongolian Resorts reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.

11) PASSPORT AND VISAS
It is your responsibility that you carry a valid passport and have obtained the appropriate visas when travelling with Mongolian Resorts. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.

12) HEALTH, FITNESS, TRIP GRADES AND AGE LIMITS
It is your responsibility to advise Mongolian Resorts of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members. You are required to provide an assessment of your medical condition from a qualified medical practitioner. Mongolian Resorts reserves the right, at its reasonable discretion, to cancel your booking and refund the money paid by you, less any unrecoverable costs. Mongolian Resorts also reserves the right to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.

Generally, we do not allow travellers under the age of 18 years on Mongolian Resorts scheduled itineraries. However we will occasionally make exceptions for under-18s travelling with their legal guardian. The decision for any person under 18 years of age to travel on our scheduled itineraries is at the absolute discretion of the management of Mongolian Resorts. For further information please contact Mongolian Resorts.

13) PUBLICITY
You agree that Mongolian Resorts may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.

14) PRIVACY
In order to be able to supply a service to you Mongolian Resorts will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.

17) GOVERNING LAW
This agreement will be governed by and construed in accordance with the law of Mongolia and each party agrees to submit to the exclusive jurisdiction of the courts of Mongolia as regards any claim or matter arising under this agreement.

Thank you for choosing Mongolian Resorts. We hope you will have a great journey with us and look forward to welcoming you in Mongolia.

    The Mongolian Resorts Team